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How Satisfied Are You With The Libraries?

Posted by Monte Maxwell.
April 12th, 2005

The WVU Libraries are participating again in a national research project that measures student and faculty perceptions of library service. LibQual is a survey tool developed by the Association of Research Libraries to measure how satisfied users are with library resources and services.

Almost 5,000 students and faculty selected at random from MIX and GroupWise e-mail accounts will receive an e-mail inviting their participation in the online survey.

“The goal of LibQual is to help us understand how our users see our services. The feedback we received from the 2003 LibQual survey was extremely useful,” Libraries Dean Frances O’Brien said.

O’Brien encourages everyone who receives the e-mail invitation to complete the survey. This year, two people who complete the survey will be chosen in a random drawing to receive an iPod.

The online survey consists of 45 questions, and includes a section for comments. Participants are asked about their desired, perceived, and minimum expectations of service from the WVU Libraries.

Two years ago nearly 4,700 students and faculty participated in the campus’s first LibQual survey. The feedback guided the WVU Libraries in enhancements to their electronic journal web pages and other services. More information about LibQual will be available this week in the Downtown, Evansdale, and Health Sciences Libraries. Promotional materials for WVU LibQual were designed by Eryck Webb, a graphic design student.

The survey closes April 29.

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