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WVU Libraries Seeking Input Through Online Survey

Posted by btoren@wvu-ad.wvu.edu.
March 27th, 2003

Mountaineer Spirit

BY MONTE MAXWELL

The WVU Libraries are seeking input from students, faculty and staff on the services they currently provide and what they should provide.

In a few days, about 4,000 randomly selected individuals will each receive an email requesting they participate in LibQUAL+, an online library service quality survey that takes place during the first two weeks of April.

The survey is brief, but the answers given will be quite valuable.
“As we plan for the future of the WVU Libraries, it is important that we understand our users’ perceptions and expectations so that we can provide the services you need,” Libraries Dean Frances O’Brien said.

The survey, consisting of 33 multiple-choice questions, is a chance for library users to be frank and know their opinions count.

Participants will be asked about their desired, perceived, and minimum expectations of service from the WVU Libraries.

WVU Libraries will use the results to identify their strengths and weaknesses and then enhance their services.

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